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    Terms & Conditions

    1. Introduction

    Welcome to Convert Desk ("we", "our", "us").

    These Website Terms & Conditions govern your use of our website and any information, products or services provided through it.

    By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue using the website.

    2. Business Details

    Business Name: Convert Desk

    ABN: 58 315 767 521

    Website: convert-desk.com

    Email: convertdesk247@gmail.com

    3. Our Services

    Convert Desk provides digital marketing and business growth solutions including, but not limited to:

    • AI Website Design & Development
    • Website Hosting
    • Website Maintenance
    • Search Engine Optimisation (SEO)
    • Google Business Profile Optimisation
    • Reputation Management
    • Google Review Automation
    • CRM Setup & Management
    • AI Chatbots
    • Conversation AI
    • Marketing Automation
    • SMS Marketing
    • Email Marketing
    • Lead Generation Systems
    • Sales Pipelines
    • Business Automation
    • Consulting Services

    The services available may change at any time without notice.

    4. Website Use

    You agree to use this website lawfully and responsibly.

    You must not:

    • Attempt to gain unauthorised access to our systems.
    • Upload malicious software or code.
    • Interfere with the operation of the website.
    • Copy website content without permission.
    • Use the website for unlawful purposes.
    • Misrepresent your identity.
    • Attempt to disrupt our services.

    5. Intellectual Property

    Unless otherwise stated, all content on this website is owned by or licensed to Convert Desk.

    This includes:

    • Text
    • Graphics
    • Logos
    • Branding
    • Website designs
    • Images
    • Videos
    • Software
    • Layouts
    • AI prompts
    • Documents
    • Marketing material

    You may not reproduce, copy, distribute or commercially use our content without our prior written permission.

    6. Quotes & Proposals

    Any proposal, estimate or quotation provided by Convert Desk:

    • is based on the information supplied by the client;
    • may change if the project scope changes;
    • is valid only for the period stated on the proposal (or 30 days if no validity period is specified); and
    • does not create a binding agreement until accepted by both parties.

    Additional work requested outside the agreed scope may incur additional fees.

    7. Payments

    Unless otherwise agreed in writing:

    • invoices are payable by the due date shown;
    • recurring services are billed according to the selected plan;
    • late payments may result in suspension of services;
    • overdue accounts may incur reasonable recovery costs where permitted by law.

    Payments may be processed securely using Stripe or another approved payment provider.

    8. Subscription Services

    Some services are provided on a recurring subscription basis.

    By subscribing, you authorise Convert Desk to charge the agreed recurring fee until the service is cancelled in accordance with your agreement.

    Unless otherwise stated in your proposal, subscriptions continue until cancelled by either party.

    9. Website Hosting

    Where Convert Desk provides website hosting:

    • we aim to maintain reliable hosting services;
    • occasional downtime may occur for maintenance, software updates or factors beyond our control;
    • we do not guarantee uninterrupted or error-free availability.

    Clients remain responsible for maintaining current payment details for hosting services.

    10. Domains

    Where Convert Desk assists with domain registration or renewal:

    • domain ownership remains subject to the relevant registrar's policies;
    • renewal fees are the client's responsibility unless otherwise agreed;
    • failure to renew a domain may result in interruption or loss of the domain.

    11. SEO Services

    Search Engine Optimisation is influenced by many factors beyond our control.

    While we apply recognised SEO best practices, we do not guarantee:

    • first-page rankings;
    • specific keyword positions;
    • increases in traffic;
    • increases in enquiries;
    • increases in revenue.

    Search engine algorithms regularly change and results will vary between businesses.

    12. Google Business Profile Services

    We may assist with optimising your Google Business Profile.

    However, Google independently controls:

    • profile visibility;
    • map rankings;
    • suspensions;
    • reviews;
    • verification requirements.

    Convert Desk cannot guarantee specific rankings or Google decisions.

    13. AI Services

    Some services use artificial intelligence.

    AI tools may include:

    • AI Chatbots
    • Conversation AI
    • AI Website Generation
    • AI Content Assistance
    • AI Automations

    While we configure these tools to perform effectively, AI-generated responses and content may occasionally contain errors or inaccuracies.

    Clients are responsible for reviewing AI-generated content before relying on or publishing it.

    14. Marketing Results

    Digital marketing outcomes depend on many variables including:

    • competition;
    • market conditions;
    • advertising budgets;
    • customer demand;
    • search engine updates; and
    • client responsiveness.

    For this reason, Convert Desk does not guarantee any specific business, financial or marketing results.

    15. Third-Party Platforms

    Our services may integrate with third-party providers including:

    • Google
    • Meta
    • Stripe
    • HighLevel
    • Microsoft
    • OpenAI
    • Domain Registrars
    • Website Hosting Providers

    These services operate under their own terms and privacy policies.

    Convert Desk is not responsible for outages, policy changes or actions taken by third-party providers.

    16. Client Responsibilities

    Clients agree to:

    • provide accurate information;
    • supply requested content in a timely manner;
    • review work provided;
    • maintain payment obligations;
    • comply with applicable laws; and
    • obtain any necessary licences, approvals or permissions relating to their business.

    Delays caused by missing information may affect project timelines.

    17. Limitation of Liability

    To the maximum extent permitted by Australian law, Convert Desk will not be liable for any indirect, incidental, consequential or special loss or damage arising from the use of our website or services.

    Nothing in these Terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.

    Where liability cannot be excluded, our liability is limited to the remedies permitted by law.

    18. Indemnity

    You agree to indemnify and hold harmless Convert Desk from any claims, losses, damages, liabilities or expenses arising from:

    • your misuse of our website;
    • your breach of these Terms; or
    • information or materials supplied by you that infringe the rights of another person.

    19. Privacy

    Your use of this website is also governed by our Privacy Policy.

    Please review that document to understand how we collect, use and protect your personal information.

    20. External Links

    Our website may contain links to external websites.

    These links are provided for convenience only.

    Convert Desk does not control or endorse third-party websites and is not responsible for their content or availability.

    21. Changes to These Terms

    We may update these Terms & Conditions from time to time.

    The latest version will always be available on our website.

    Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

    22. Governing Law

    These Terms are governed by the laws of Queensland, Australia.

    Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland.

    23. Contact Us

    If you have any questions regarding these Terms & Conditions, please contact us:

    Business Name: Convert Desk

    ABN: 58 315 767 521

    Website: convert-desk.com

    Email: convertdesk247@gmail.com