Back to Home

    Refund & Cancellation Policy

    At Convert Desk, we believe in earning our clients' business through results and service, not by locking them into long-term contracts.

    Our services are provided on a flexible month-to-month basis unless otherwise agreed in writing.

    No Lock-In Contracts

    We do not require long-term lock-in contracts for our recurring services.

    Clients are free to cancel their ongoing services at any time by providing at least 30 days' written notice.

    Written cancellation requests should be emailed to:
    Email: convertdesk247@gmail.com

    The 30-day notice period begins from the date we receive your written cancellation request.

    Cancellation of Monthly Services

    Our recurring services may include, but are not limited to:

    • Website Hosting
    • Website Maintenance
    • SEO Services
    • Google Business Profile Management
    • CRM Services
    • AI Chatbot Services
    • Review Automation
    • Marketing Automation
    • SMS & Email Automation
    • Ongoing Support Plans

    If you cancel a recurring service:

    • Your service will continue during the 30-day notice period.
    • Regular subscription fees remain payable during this period.
    • Your service will cease at the end of the notice period unless otherwise agreed.

    One-Off Projects

    For fixed-price projects such as website design, CRM setup or automation implementation:

    • Deposits are generally non-refundable once work has commenced.
    • If you cancel before work begins, any refund will be assessed based on costs already incurred.
    • If work has commenced, you will be responsible for payment for work completed up to the cancellation date.
    • Where practical, completed work may be provided to you upon payment of outstanding amounts.

    Australian Consumer Law

    Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL).

    You are entitled to remedies available under the ACL where our services fail to meet consumer guarantees.

    Where required by law, we will provide appropriate remedies including:

    • Re-supplying the service;
    • Rectifying any issues;
    • A refund; or
    • Another remedy required under Australian law.

    Refunds

    Refund requests will be considered on a case-by-case basis.

    Refunds will not generally be provided for:

    • Change of mind after work has commenced.
    • Services already delivered.
    • Time spent on consultation, planning or implementation.
    • Delays caused by the client.
    • Third-party costs already incurred (such as domain registrations, software subscriptions, advertising spend or premium plugins purchased specifically for your project).

    Where a refund is approved, it will generally be processed using the original payment method within a reasonable timeframe.

    Third-Party Services

    Some services rely on third-party providers including:

    • HighLevel
    • Stripe
    • Google
    • Meta
    • Domain Registrars
    • Website Hosting Providers

    Fees charged directly by third-party providers are generally subject to their own refund policies.

    Convert Desk cannot refund charges collected directly by third-party providers unless required by law.

    Domains

    If Convert Desk registers or renews a domain name on your behalf:

    • Domain registration fees are generally non-refundable once processed.
    • Domain names remain subject to the policies of the relevant registrar.

    Website Hosting

    If website hosting is cancelled:

    • Hosting services will remain active during the notice period.
    • At the end of the notice period, hosting services will cease unless another arrangement has been made.
    • Clients are responsible for arranging the transfer of their website and any associated data before the service ends.
    • Reasonable assistance with website migration may be available and may incur additional fees.

    Client Data

    Following cancellation, we recommend clients download or request any important files, website content or CRM data before services end.

    Unless otherwise required by law or agreed in writing, Convert Desk may delete client data after a reasonable retention period once services have ended.

    Outstanding Payments

    Cancellation does not waive any outstanding invoices.

    Any fees owed for services already provided remain payable in accordance with the agreed payment terms.

    Convert Desk reserves the right to suspend services where accounts remain unpaid.

    How to Cancel

    To cancel your recurring services, please email:
    convertdesk247@gmail.com

    Please include:

    • Your name
    • Business name
    • Services to be cancelled
    • Preferred cancellation date

    We will confirm receipt of your request and advise the effective cancellation date.

    Changes to This Policy

    We may update this Refund & Cancellation Policy from time to time.

    Any updates will be published on our website and will apply to future services unless otherwise required by law.

    Contact Us

    If you have any questions regarding this Refund & Cancellation Policy, please contact:

    Convert Desk
    ABN: 58 315 767 521
    Website: convert-desk.com
    Email: convertdesk247@gmail.com