At Convert Desk ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services, become a client, or interact with us online.
By using our website or engaging our services, you agree to the collection and use of your information as described in this Privacy Policy.
Business Name: Convert Desk
ABN: 58 315 767 521
Website: convert-desk.com
Email: convertdesk247@gmail.com
Convert Desk provides digital marketing and business growth services to Australian businesses, including but not limited to:
Depending on how you interact with us, we may collect:
This may include:
When you visit our website we may automatically collect information including:
We collect information when you:
Our website may use AI-powered chat assistants to help answer common questions and assist with enquiries.
When using our AI chat services, information you provide may be processed to:
While we aim to provide accurate information, AI responses are generated automatically and should not be relied upon as professional advice. If required, a member of our team will follow up with you.
We may use your personal information to:
If you choose to receive marketing communications, we may send information about:
You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
Our website uses cookies and similar technologies to improve user experience.
Cookies help us:
You can disable cookies through your browser settings, although some website features may not function correctly.
We may use analytics services including:
These services help us understand how visitors use our website so we can improve performance and user experience.
We may use advertising platforms including:
These platforms may use cookies and tracking technologies to personalise advertising and measure campaign performance.
We use trusted third-party providers to operate our business, including services such as:
These providers may process information on our behalf in accordance with their own privacy policies.
Payments may be securely processed through Stripe or other approved payment providers.
Convert Desk does not store your full credit card details on our own servers.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures may include:
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Some of the software providers we use may store or process information outside Australia.
By using our website and services, you acknowledge that your information may be transferred to overseas data centres where permitted by law.
You may request access to the personal information we hold about you.
If any information is incorrect, incomplete or out of date, you may request that we correct it.
To make a request, please contact us using the details below.
We retain personal information only for as long as necessary to:
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
Our services are intended for business owners and adults.
We do not knowingly collect personal information from children under 16 years of age.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated revision date.
Your continued use of our website constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Convert Desk
ABN: 58 315 767 521
Website: convert-desk.com
Email: convertdesk247@gmail.com
If you believe your privacy has been breached, please contact us first so we have the opportunity to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).